Support
Questions, a bug, a refund, a data request: email support@irisdaily.com. Include the email or username on your account and, for a broken render, the garment’s name. The answers below cover most of what people ask.
How does Iris make looks?
You photograph a garment; Iris reads its category, colour and fabric and renders a clean catalog shot from your photo. Outfits are then composed from what you own — matched formality, a coordinated palette, right for the weather in your city — and rendered as one image per look. Renders are AI-generated illustrations, so they show the idea of the outfit, not a photograph of you in it.
A garment looks different from my photo
AI renders drift sometimes — a folded collar gets read as a V-neck, a colour comes out warmer than it is. Open the garment in Closet, correct the category, subcategory or colour (the eyedropper reads the real photo), and Iris re-renders the catalog shot with your correction as a hard rule. Looks built from that garment pick up the fix the next time they are made.
What are credits and looks?
Each rendered look costs one credit, or two when it is rendered on your own body. A free account starts with a small balance and a closet of up to 10 pieces. A plan refills a monthly allowance of looks (unused ones do not carry over) and unlocks on-body renders and an unlimited closet; credit packs top up on top of that and never expire. Your first trip preview each day is free.
How do I cancel or get a refund?
Subscriptions are billed by Apple. Cancel in iOS Settings → Apple ID → Subscriptions at least 24 hours before the period ends; the plan keeps working until then. Refunds are decided by Apple at reportaproblem.apple.com.
How do I delete my account?
You → Delete my account. It asks twice, then erases the account on the server: profile, garments and their photos, every generated look, your body photo, wear history, plans, trips and couple data. It cannot be undone. “Start over” only clears the phone.
How does couple pairing work?
In Us, share your @username or personal code. Your partner searches for it and sends a pair request; you accept it in Us. Once paired you can see each other’s closets and looks, dress each other from the other’s wardrobe, answer the daily question and get a pair render for a night out. Either of you can leave from Us at any time.
The password-reset email never arrived
Check spam, and note that Iris sends at most one reset email per minute per address; the link works for one hour. If it still does not arrive, write to us from the address on the account.
Where is my data?
On our servers in the United States, reachable only by you and, in couple mode, your partner. The Privacy Policy lists exactly what is stored and who processes it.